Bilingual Case Manager

Arlington, TX, USA

Job Type

Full Time

About the Role


Do you have compassion and a passion to help others? Our client is a Non-Profit organization located in Arlington, Texas that has a job opening for a Case Manager, who must be Bilingual in English and Spanish to support a program that includes crisis intervention, transitional housing, pregnant and parenting teen services, counseling, education, and outreach to neglected, abused, and youth and adults.

Our client's core values:

Collaboration working in partnership with our young people, their families, and outside organizations.
Help to provide resources, opportunities, and a support system.
Accountability assuring all staff, volunteers, and collaborative partners provide quality service.
Negotiation sharing information and discussing all ideas before reaching an agreement.
Growth evaluating ourselves and our programs continuously looking for ways to improve.
Engagement includes adolescents in their own development, never making decisions about them without them.



  • Conducts youth assessments and creates and updates case records which include client residential location and living conditions, employment history/prospects, general psychosocial and criminal history.

  • Provide case management for youth and families enrolled in the program.

  • Obtains relevant social history, performs needs and safety assessments for shelter clients as they enter the housing program. Prepares service plan, assists in the completion of a personalized safety plan.

  • Networks with other service providers and justice officials to facilitate client services and community response.

  • Maintains positive relationships with local Job Services and other job referral agencies and community resources and acts of liaison with local employers.

  • Assists in developing structured programs for job search and job retention.

  • Provides case management and budgeting assistance to clients during home and office visits, offering referral and advocacy as needed.

  • Develops individualized job search and retention plan for unemployed clients or family members.

  • Counsels clients regarding the family intervention plan, community support vocational and employment programs, and job prospects.

  • Accompanies clients to meetings with law enforcement agencies, lawyers' offices, medical providers, or other social service programs as needed. Accompanies clients or arranges for accompaniment to court hearings. When needed.

  • Conducts on-site and telephone verifications of new employment as well as ongoing employment.

  • Records all employment information including job terminations in client records.

  • Investigates irregularities or discrepancies in client–family progress in family cohesiveness, community, and social skills development and employment needs.

  • Provides current information on community resources to other staff.

  • Assists supervisor in training staff and volunteering as needed.

  • Documents case management activity and other client contacts in client files in a timely manner.

  • Must be able to work flexible hours to meet the needs of working clients and attend an overnight, weekend camp for housing children.

  • Input touchpoints (case notes, touches, referrals, etc.) into the HMIS (ETO)

  • Meets weekly with Outreach Workers and other staff as needed.

  • Assist with media marketing in the community and attend general council CoC meetings.

  • Assist with pick up and distribution of donated goods for RHY and families.

  • In accordance with the team philosophy of the agency, may routinely be required to carry out or assist with other tasks in addition to the duties listed above.

  • Must act in accordance with the agency's mission statement and goals.

  • Other assigned tasks as needed.


  • Minimum Bachelor's degree or diploma in Social Work, or a degree/diploma in a related field or a minimum of three years experience in the direct provision of community outreach activities, support, and/or education services for vulnerable populations, combined with experience in training and the supervision of volunteers.

  • Must Be Bilingual English and Spanish

  • Current Texas Driver's License required.

  • Applicants must be 18 years of age or older

  • Organized and able to manage time effectively and independently

  • Able to work effectively with diverse ethnic groups and high-risk populations.

  • Proficient in Microsoft Word and Excel

  • Maintain current driver’s license and proof of auto liability insurance required.

  • Supervises tasks of student interns and/or volunteers upon request.

  • Ability to lift 10 -25 lbs. repeatedly, and ability to work assigned schedule.

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent exposure to communicable diseases. Occasional exposure to clients with addiction or psychiatric disorders.